Fraud Center Automation

Our Fraud Center is updating their notification system
and here’s what’s new.

 

Starting in June, customers will receive text notifications and an automated call if suspicious account activity is reported.

In August, once the upgrade is completed, customers will be alerted through email and text notifications. If no response is received, an automated calling system will follow up. Account holders may be asked to verify their account with either zip code, phone number, or both.

A live representative will continue to be available 24/7.


How Does It Work?

If there is suspicious activity on your account….

Beginning in June

  • Your card is blocked
  • A text message will go out between 7am-9pm, alerting you of suspicious activity
  • That message will come from this number 32874 and will look like this.

Text-Notification

  • An automated call (from 1-800-417-4592) will then go out within 5 minutes if no response.
  • You may be asked to verify your account with either zip code, phone number, or both. A fraud center representative will never ask you for information about your debit card, such as card number, expiration date, or the three-digit code on the back.

Once the Upgrade is Complete in August

  • Your card is blocked
  • An email from custserv@frontiercommunitybank will go out 24/7, alerting you of suspicious activity.
  • If no response, a text message will be sent within 5 minutes.
  • If no response to that, an automated call will go out within 5 minutes.
  • You may be asked to verify your account with either zip code, phone number, or both. A fraud center representative will never ask you for information about your debit card, such as card number, expiration date, or the three-digit code on the back.

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