Fraud Monitoring

 

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For your protection, Frontier Community Bank is now providing FREE monitoring of your ATM and debit card transactions 24 /7. With a team of skilled fraud experts using state-of-the-art technology, we will notify you if suspicious transactions are detected.
 
If suspicious activity is detected, a fraud specialist will attempt to contact you by telephone to verify the authenticity of the suspicious debit/ATM transaction. Your card will be immediately disabled if fraud is confirmed; or may be ‘blocked’ by a fraud specialist until you contact them.
 
The fraud specialist may ask you to:

  • Provide information to help identify you as the cardholder by asking for either the last 4-digits of your SSN or mother’s maiden name;
  • Verify amounts and locations of recent debit/ATM card transactions.

 
The fraud specialist will NEVER ask:

  • For your complete debit card number;
  • Full SSN or PIN or account numbers.

 
To enable the fraud specialist and/or the bank to quickly contact you:

  • Verify the bank has your current home, work and cell phone number and
  • Contact Frontier Community Bank if you are traveling and will be using your debit card outside of your normal usage area.

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